Refund policy
All sales are final. Our guides are digital products delivered instantly by email. Because a downloaded file can't be returned, we don't offer refunds once your purchase is complete, including for change of mind or for having bought the wrong title. Please read each guide's description, or contact us with questions, before you buy. By completing your purchase, you agree to this policy.
When we will help. Contact us within 14 days of purchase if your download link doesn't work, your file is corrupted or won't open, you were charged more than once for the same order, or you never received your download email. We'll send a working copy first, and if we can't fix the problem, we'll issue a refund.
How to reach us. Email beyondbehindmtgs@gmail.com, or reply to your purchase receipt email, with your order number and a short description of the issue. We aim to respond within 2 business days.
Educational notice. These books provide general educational information. They are not individualized legal, tax, credit, financial, real estate, or housing advice. No guide promises loan approval, foreclosure prevention, debt forgiveness, or any particular credit or tax result. Homeowner stories are fictional composites. Free help is available from HUD-approved housing counseling agencies.
© Beyond Behind: Mortgage Help Guides. All rights reserved.